VettedHome

Trust centre

VettedHome publishes free information, tools and guides about home repairs, energy and property problems. If you want to ask us about a job, you can send us an enquiry. We are not a trade, an installer or a lender, and we do not currently pass enquiries on to a trade. This page sets out, in plain terms, how we use AI, how we check facts, how we fix mistakes, how to complain and how we handle your data.

On this page
  1. How we use AI
  2. Named authorship and editorial standards
  3. Fact-checking and sources
  4. Corrections
  5. Complaints
  6. Your data
  7. All our policies

How we use AI

We use modern AI tools to help with research and first drafts, the same way we use a spellchecker or a spreadsheet. They make us faster. They do not make our decisions and they do not have the final word.

  • A human reviews what we publish. AI never publishes on its own.
  • AI does not give professional advice. VettedHome is an information service. Our content is general information to help you decide, not personal trade, building, structural, legal or financial advice.
  • We do not publish fabricated reviews, testimonials or tradesperson data. Company numbers, accreditations and register details are taken from primary sources or left out. We never invent a rating or a status we haven't checked.
  • AI does not handle your enquiry. When you send an enquiry, it is stored by VettedHome and a person reads it. We do not currently connect enquiries to trades and we do not vet or guarantee any trade.
  • Personal data handled by AI tools is processed in line with our privacy notice and UK data protection law.

Our use of AI is guided by UK data protection law and the ICO's guidance on AI and automated decision-making. We do not make automated decisions that have a legal or similarly significant effect on you; where AI could affect a customer, a person stays in the loop, in line with the direction of AI regulation such as the EU AI Act.

Named authorship and editorial standards

We publish free information, not paid-for rankings, and any sponsored material is labelled as such with the sponsor named. The full detail is in our editorial policy, and you can see the people behind the content on our authors page.

Fact-checking and sources

Before a page goes live, factual claims are checked against primary sources, not other websites. In practice that means:

  • Companies verified against Companies House.
  • Installer accreditation is checkable for free on the relevant register, such as MCS, TrustMark, Gas Safe or NICEIC; we link to each one and explain what it proves on our how we check page.
  • Grant and scheme figures taken from gov.uk and the Energy Saving Trust.
  • Prices shown as indicative bands, with the exact cost always coming from the trade's own quote.

See our full data sources and updates page for every primary source we cite, when we last checked it, and a log of corrections.

Corrections

If something is wrong, tell us and we will fix it. Email hello@vettedhome.co.uk with the page address and what is incorrect. We reply when we can. Material corrections are made and noted in a footer line on the page so the change is visible.

Complaints

If you are unhappy with our service, we want to hear about it. Email hello@vettedhome.co.uk or write to Best Business Loans Ltd, and please include your name, how to reach you, and what went wrong.

We acknowledge every complaint within five working days and aim to give a full response within four weeks. VettedHome is not party to any contract between you and a trade, so a complaint about the quality or price of work done needs to go to the trade that carried it out; we will point you to the right place if so.

Your data

If you send an enquiry, we store it in our database and it is emailed to our team, who read it and reply. We do not currently pass your details to a trade, and we do not sell them. If that changes we will update this page and our privacy notice before it does. What we hold, why, and how to ask us to delete it is set out in our privacy notice and cookie policy.

All our policies

Editorial policy
What we publish, how guides are written, sources
How we check
Our sources and standards, and how to check a trade yourself
Privacy notice
What data we hold and why
Cookie policy
What we set and how to control it
Terms of use
The terms of using VettedHome
Accreditations
The registers and schemes we rely on
Authors and reviewers
The named people behind the content
About us
Who operates VettedHome
Contact
Reach a human

Operated by Best Business Loans Ltd (16833937). Last updated: .